Privacy Policy

1. Introduction

Roe Realty ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through our website, emails, phone, social media, property enquiries, appraisals, and real estate services.

By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.

2. What Personal Information We Collect

Depending on the services you request, we may collect personal information including:

• Full name
• Email address
• Phone number
• Residential, postal, or property address
• Property ownership details
• Property enquiry information
• Buyer, seller, landlord, or tenant information
• Identification documents where required by law
• Financial or tenancy-related information where relevant
• Records of communications with us
• Information submitted through forms, appraisal requests, reports, surveys, or consultations

We may also collect technical information including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

3. How We Collect Personal Information

We may collect personal information when you:

• Submit an enquiry through our website
• Request a property appraisal
• Request a property report or market information
• Contact us by phone, email, SMS, or social media
• Attend inspections, appointments, or consultations
• Subscribe to updates or newsletters
• Buy, sell, lease, or enquire about property
• Interact with our advertising, website, or digital services

Where practical, information is collected directly from you. In some circumstances, information may also be obtained from public records, government agencies, referral sources, property databases, or third parties involved in a transaction.

4. Why We Collect Personal Information

We collect personal information to:

• Provide real estate services
• Conduct property appraisals and market assessments
• Respond to enquiries and requests
• Facilitate property transactions
• Arrange inspections and appointments
• Communicate with buyers, sellers, landlords, and tenants
• Deliver property reports and market updates
• Improve our services and website experience
• Maintain business records
• Comply with legal, regulatory, and professional obligations

If you choose not to provide requested information, we may be unable to provide some services.

5. Property Appraisals and Reports

When you request a property appraisal, buyer demand report, market update, or similar service, we may collect information relating to:

• Property ownership
• Property location
• Property features and improvements
• Contact details
• Selling intentions and timeframes

This information is used solely to prepare and provide the requested service and to communicate with you regarding your enquiry.

6. Direct Marketing

We may use your personal information to provide:

• Property market updates
• Selling and buying information
• Service announcements
• Property opportunities
• Relevant marketing communications

You may opt out of receiving marketing communications at any time by using the unsubscribe link provided or by contacting us directly.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Buyers, sellers, landlords, tenants, and property owners
• Service providers assisting with property transactions
• Photographers, tradespeople, valuers, inspectors, and contractors
• Marketing and advertising providers
• Technology and software providers
• Professional advisers including accountants, solicitors, and consultants
• Government authorities, regulators, courts, and tribunals where required by law

We do not sell personal information to third parties.

8. Overseas Disclosure

Some third-party technology providers used by Roe Realty may store or process information outside Australia.

These providers may include:

• Website hosting services
• Email and communication platforms
• Customer relationship management (CRM) systems
• Cloud storage providers
• Analytics and advertising platforms

Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.

9. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Monitor website performance
• Analyse visitor behaviour
• Measure marketing effectiveness
• Enhance user experience

You can disable cookies through your browser settings, although some website features may not function correctly.

10. Data Security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Interference
• Loss
• Modification
• Disclosure

Security measures may include secure hosting environments, password protection, restricted access controls, encryption technologies, and secure third-party platforms.

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain business records
• Enforce agreements

When information is no longer required, it is securely deleted or de-identified where practical.

12. Access and Correction

You may request access to the personal information we hold about you and request correction of inaccurate, incomplete, or outdated information.

Requests should be made using the contact details provided below.

We may require verification of identity before releasing personal information.

13. Privacy Complaints

If you believe we have breached your privacy rights or failed to comply with our obligations under Australian privacy law, you may submit a complaint to us in writing.

We will investigate the matter and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

14. Changes to This Privacy Policy

Roe Realty may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.